Feedback of an experienceChange management mission

Renault Trucks, France

Heir to more than a century of French truck know-how, Renault Trucks (Volvo group), provides transport professionals with the tools they need to effectively accomplish their mission. In a few figures, Renault Trucks is:

– 1600 points of sale and service
– a presence in more than 100 countries
– 14000 dedicated people around the world
– a complete range of vehicles from 2,8 to 120 T

Renault Trucks

Context and challenges

The SCM@RT project

The objective of this project is to change the spare parts management software for Renault Trucks trucks. Currently, the after-sales service manages 120 parts. This project is linked to a global group program which consists of the homogenization of systems and processes throughout the group. It also has a strategic aspect since it aims to improve the brand image, customer relations and profitability of Renault Trucks. The project team numbers 000 people spread across 60 countries and the project has a planned duration of 5 years and a total number of users of 5.

Perimeter

Our mission

Join the Change Management team of 4 people (including manager), work with multi-sites in French and English: management of
relations managers, Key Users, users in French and English on several sites and countries (Lyon, Gent, Goteborg, Eskilstuna) and work in collaboration with the central team and the Track Leaders (Functional project manager in the project team)

The departments concerned

– Material management: supply of parts and relationship with suppliers
– Store: physical management of entries, storage and exit of parts

Activities and responsibilities

– Use the ADKAR (PROSCI) method to support change
– Secure the assignments of Key Users and coordinate their activities
– Communicate and support the 30 team managers throughout the change
– Define the training plan for each user profile and prepare training materials
– Develop a training schedule taking into account operational constraints
– Organize training for internal users and subcontractors (equipment, logistics, administrative, communication, etc.)
– Ensure preparation and support for GoLive / After GoLive
– Manage permissions

Results

“In total, 150 training sessions were organized and facilitated.”

“100% of people were trained within the scope defined for the GoLive!”

“Adapting the action plan based on user feedback was a a real key factor in the success of this mission!”

“Relationship, listening and communication were essential elements to the smooth running of the mission.”

Fabienne Grizard
Change Manager
Volvo Group Truck Operations